Managed IT Services

Do these issues plague your business?

Wasted time? Do your staff productivity levels drop dramatically during IT outages, interruptions or failures?

Security fears? Worried that vulnerable servers, laptops or PCs may be putting your organization at or company data at risk?

Lost data? What would be the impact of a hardware failure or if a laptop was stolen and critical business data was lost?

Network neglected? Is yours perceived as a “necessary evil” and not as integral to improving business performance?

Regulatory pressures? Do you have to demonstrate compliance or provide audit data?

SERVICES

Our Solutions

Service Desk

Your technology needs to be as flexible as your business, so we developed our IT support program to meet your business need. The program allows you to customize your support and service needs directly related to your critical business services, all at a cost effective price.

Our offering allows you to select individual services that meet specific needs within your business. Simply work with us to determine what services make sense for you, and we’ll ensure that you have a solution tailored to your needs. You know your business better than anyone, so we put the decision and purchasing power in your hands!

Our enterprise-class IT support and monitoring capabilities empower us to dramatically reduce the time it takes to diagnose and resolve network problems or failures. This translates into increased employee productivity and cost savings for you. In some cases, problems can be avoided before they even happen.

The online Support Portal is the first point of contact for any queries about your Service. All incidents are managed from the initial query through to an agreed resolution between the Customer and our Technical Support Team.

Infrastructure Management

In the increasingly complex world of IT infrastructure management, we strive for new learning based upon fresh thinking, great ideas and a desire for continuous improvement – for our clients and for ourselves. These same ideals are captured in each of the resources listed below, and which document significant client successes in which we are pleased to have played a role.

IMO tech Solutions partners with industry-leading monitoring and remote management tools that allows our customers to leverage a proactive, self-diagnosing service that provides comprehensive coverage of critical hardware and systems. As the eyes and ears on your environment, the service works intelligently to constantly monitor and check your entire estate.

Five Spheres. One Mission.

Secure

Availability Management

Remote Support

Capacity Management

Device Monitor

Service Integration

Global IT Solutions & Services provider IMO Tech Solutions helps in the process of transforming U.S. Federal government by helping government agencies to capitalize on the latest technology to deliver innovative e-government services. We help re-engineer and transform agencies’ business processes to make them more efficient and citizen-centric. Our consultants help agencies consolidate and streamline their IT operations by delivering the right technology solutions to provide higher quality services while also dramatically reducing costs and risks.

As citizens are demanding more efficiency and transparency that require improved interaction and rapid response to their growing needs, IMO Tech Solutions understands these unique complexities. Our consultants utilize proven architectural framework for aligning complex IT systems with critical business goals and objectives. With our core expertise in IT infrastructure services we integrate functional requirements, technical specifications and standards based design and implementation planning into a single holistic process. We partner with various U.S government agencies to not only design and build their IT systems but to also maintain their complex, mission-critical systems; and deliver a wide range of solutions.

We help government agencies deliver services to a growing number of constituents, while improving operational efficiency, reducing cost, and optimizing valuable resources. With our in-depth understanding of government programs, domain knowledge and through skillful application of information technology, our consultants help design and execute agencies’ information and technology strategies including enterprise architecture, IT Optimization and consolidation initiatives.

Asset Management

IMO Tech Solutions operations will include visiting client sites to address their business assets which need to be effectively managed, without efficient management of processes organizations are operating at risk. We work with organizations to identify ways of saving you money by providing you with the information to manage, control and protect your assets by making cost effective purchasing decisions and demonstrating license compliance.

These services are delivered by our highly trained Software Asset Management Practitioners whose accreditations include ITIL, SAM, MCP and have experience of market leading discovery and license management tools to offer an ITIL compliant solution within the MoD and private sector.

Define

We set out first to define the scope of your service requirements, making sure we understand all business objectives before developing business cases and assisting in supplier selection.

Transition

We then manage transition of responsibility, implementing and developing a Service Catalog to ensure that all your procurement objectives are met, documented and available for consumption by the wider business.

Run

This puts us in a position to then run the management of your services, managing service streams and relationships, measuring and reporting, and ensuring that service excellence and value for money are being achieved across the board.

Evolve

Finally, we guide the evolution of your supplier relationships, aiming to minimize risk and complexity, promote simplicity, automate, innovate and integrate wherever possible, and ensure services are bench marked from a quality and commercial perspective.

We're Here To Help!

Office

9470 Annapolis Rd, Suite 213. Lanham, MD 20706

Hours

M-F: 8am - 10pm
S-S: Closed

Call Us

301-494-5815
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